Questions and Answers.

Question: What needs testing?

Answer: The easiest answer to this, is if it's got a plug on it it will need to be tested.

Question: Is it true that if something has a removable lead (like a monitor) both the lead and the monitor have to be tested so we get charged for 2 tests?

Answer: Yes the a monitor is classed as 2 tests but here at A1 we charge per computer not per test this can save companies a lot of money.

Question: How long does testing take?

Answer: it depends on many factors but our engineers usual do between 20 and 40 tests an hour.

Question: Do you work 24/7?

Answer: Yes we do and at no extra charge, in the case of large offices we offer a discount if you take our out of hours option, our engineers can do more testing if they aren't waiting for people to shut down computers so we pass this saving on to you.

Question: Do many things fail?

Answer: Yes things do fail frequently, 98% of these are fixed on site free of charge and we don't charge for retests once the item has been fixed by us.  The most common faliures are wrong rate fuse, Broken plugs, Splits in cable etc.

Question: Do I need to count my appliances before you give me a quote?

Answer: No, We have many years of experience and we ask a few simple questions and we can work out from your answers a good idea of how many tests you have. 

Question: Are there any extra charges?

Answer: No the price we quote is the price you get charged, if we find you have a lot of extra items we will advise you before we carry on testing and show you the items, in over 3 years this has happen on very very few occasions.

Question: What do I get when you have finished testing?

Answer: You will receive an asset list of all items tested and the location where they were tested, and reports on all items tested.  These will be issued in a bound booklet.  If you need your reports in a hurry we will email them to you within hours of testing being completed free of charge and post hard copies as well.

Question: What qualifications do you have?

Answer: All our engineers are City and Guilds 2377 qualified with a minimum of 2 years experience in the industry,  They all carry a booklet containing a copy of there certificate and insurance details along with sample test reports.  Please ask to see it.

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